Shipping & Returns
1. We shall determine shipping cost according to commodity weight, delivery address and method.
2. All commodities with official receipt will be dispatched no longer than 4 days after receipt of payment.
3. If ordered commodities are not delivered, please contact us between opening hours (11:30 to 20:30) at +852-25-219219 for tracking.
4. Since our commodities are imported from Japan and U.S.A., we devote our very best to guarantee sufficient supplies. If parts of commodities are out of stock because of shipment delay, we shall refund the amount of the delayed item(s) within 1 month of receipt of your payment.
5. If you wish to return delivered item(s), you must recognize yourself with us within 7 days after placed order. Please fill up our Return Commodity Form and mail us together with item (including the package) and the official receipt. We shall handle your request once and according to mail chop of your mail.
6. We do not accept refund arrangement.
7. We apologize that we do not accept return under the following circumstance(s):
a. Request exceeds 7 days of order
b. Broken-seal item(s)
c. Lost receipt
d. No "Return Commodity Form"
e. Discounted item(s)
f. Company gift(s)
